Privacy Policy

This Privacy Notice was last updated on 23rd June 2020.

What is the purpose of this document?

Saskia Boujo Limited (trading as Saskia Boujo) is committed to protecting the privacy and security of your personal information.

We operate the website at saskiaboujo.com which allows customers to purchase products from us. We also deliver teaching services to schools and academic institutions. This privacy notice describes how we collect and use personal information about you during and after your use of the website and services, in accordance with the General Data Protection Regulation (GDPR).

This privacy notice applies to all customers who use our website and services.

Saskia Boujo Ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. Our Information Commissioner’s Office registration number is ZA759156.

We are a company registered in England and Wales under company registration number 09846464. Our registered office address is at 91 Chesterton Road, London, England, W10 6ET. You can contact us by writing to us at that address or via the “contact us” section of our website.

This notice applies to all customers who use our website and services. We may update this notice at any time but if we do so, we will let you know as soon as reasonably practical.

It is important that you read and retain this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under the data protection legislation.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

The kind of information we hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are certain types of more sensitive personal data which require a higher level of protection, such as information about a person’s health, racial or ethnic origin or criminal convictions.

We will collect, store, and use the following categories of personal information about you:

Personal contact details such as title, first names, surname, addresses, telephone numbers, and personal email addresses.
Your job title, the name of your employer, your work telephone number and your work email address.
Information about your use of our website including (but not limited to) the orders you have placed via our website and any preferences you have subscribed to in relation to the products available on our website.
Your payment card or payment account details.
Any information you submit to us including through the “contact us” section of our website.
Your Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit to our website, the time spent on the pages you visit, your unique device identifiers and other diagnostic data.

We do not intend to collect, store or use any sensitive personal data about you such as personal data about your health, racial or ethnic origin or criminal convictions.

How is your personal information collected?

We collect personal information about you:

through your use of the website such as when you place your order via the website; and
through your use of our services such as when you book us to deliver our teaching services.

How we will use information about you

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

1. Where we need to perform the contract we have with you under which we provide you with the products and services you have ordered.

2. Where we need to comply with a legal obligation.

3. Where it is necessary for legitimate interests pursued by us or a third party and your interests and fundamental rights do not override those interests.

4. Where we have your consent to contact you about marketing and other updates regarding our website.

We may also use your personal information where we need to protect your vital interests (or someone else’s vital interests), although that is likely to be rare.

Situations in which we will use your personal information

We need all the categories of information in the list above primarily to allow us to properly provide our website and services to you, to fulfil your orders and to enable us to comply with legal obligations. We may also use your personal information to pursue legitimate interests, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information, and the lawful basis for the processing, are listed in the table below.

Please note that, under the laws of your country of residence, you may not have legal capacity to consent to the use of your data if you are aged under 18. Where you do not have legal capacity to give your consent in accordance with the laws of your country of residence, and where we rely on the legal basis of consent to process data regarding you (as listed in the table below), it is your responsibility to ensure that your parent or guardian (in each case being at least aged 18) has given consent on your behalf.

Situations in which we process personal data	Lawful basis for processing
To allow you to place orders via our website.	Performance of our contract with you.
To fulfil the orders you place via our website.	Performance of our contract with you.
To book and provide our teaching services to the school or academic institution you work for.	Our legitimate interests to deliver our services.
To keep you updated on the progress of your order.	Our legitimate interests to deliver our services.
To process your payments and to process your refunds where applicable.	Performance of our contract with you.
To receive feedback from you.	Our legitimate interests to improve our services.
To respond to enquiries you submit to us via the “contact us” section of our website or otherwise.	Consent. If you submit sensitive personal data to us, you do so on the condition of explicit consent.
To provide you with support in using our website or services.	Performance of our contract with you.
To investigate misconduct or suspected misconduct and to deal with complaints.	Our legitimate interests to ensure the proper operation of our business.
To monitor your use of our website to ensure compliance with our rules, policies and procedures.	Our legitimate interests to ensure the proper operation of our business.
For our business management and planning, including accounting and auditing.	Our legitimate interests to ensure the proper operation of our business.
To make decisions about your continued use of our website and services.	Our legitimate interests to ensure the proper operation of our business.
To keep the website safe and secure.	To comply with our legal obligations. Our legitimate interests to ensure the proper operation of the website and business.
To prevent fraud.	To comply with our legal obligations. Our legitimate interests to protect our business from fraud.
To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution.	Our legitimate interests to ensure the security of our systems.
To detect, prevent and address technical issues.	Our legitimate interests to ensure the proper operation of our business.
To improve our website and services.	Our legitimate interests to ensure the continued improvement of our business.
To ensure that content on the website is presented in the most effective and relevant manner for you and for your device and to tailor the website’s experience and content based on the way that you use the website.	Our legitimate interests to ensure the continued improvement of our business.
To conduct data analytics studies to review and better understand use of our website.	Our legitimate interests to ensure the continued improvement of our business.
Where you are a consumer and have given your consent, to provide you with newsletters and marketing and promotional materials and other information that may be of interest to you. Where you have given your consent, you have the right to opt out of receiving marketing communications from us at any time.	Consent.
Where you work for a school or academic institution that has booked our teaching services, to provide you with newsletters and marketing and promotional materials and other information that may be of interest to you. You have the right to opt out of receiving marketing communications from us at any time.	Our legitimate interests to promote our business and services.
To notify you about changes to our website and services.	Performance of our contract with you. Our legitimate interests to ensure you are aware of changes to our website and services.

If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to accept your order or provide the website or services to you, or we may be prevented from complying with our legal obligations.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Automated decision-making

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Data sharing

We will share your data with third parties such as third-party service providers in order to provide our service to you.

Third parties are required to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the EU.

If we do, you can expect a similar degree of protection in respect of your personal information.

Why might you share my personal information with third parties?

We may share your personal information with third parties where required by law, where it is necessary to administer our relationship with you or in order for a third-party service provider to provide a service related to your order or your use of our website and services.

Which third parties process my personal information?

“Third parties” include our third-party service providers (including our contractors and designated agents).

We will share your personal information with our service providers including those providing order fulfilment, delivery, administration, financial, IT services and analytics services.

How secure is my information with third parties?

All our service providers are required to take appropriate security measures to protect your personal information. They must only process your personal data for specified permitted purposes and in accordance with data protection law.

What about other third parties?

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of our business. In this situation we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, we will share your personal data with the other parties if and to the extent required under the terms of the transaction.

We may need to share your personal information with a regulator or to otherwise comply with the law.

We may need to share your personal information with our professional advisors, the authorities and the courts in certain situations (for example, to enforce our legal rights or to defend ourselves against allegations or claims made against us, to prevent or investigate wrongdoings or suspected wrongdoings or to protect and safeguard the users who use our website and services).

Transferring information outside the EU

We use third parties to host our data. As part of the data hosting, the personal information we collect about you may be stored outside the EEA.

However, to ensure that your personal information does receive an adequate level of protection we will make sure that we take steps necessary to protect your data as required by applicable laws. For instance, where appropriate we will put in place the EU Commission’s approved Model Contractual Clauses or equivalent level protections to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection.

Data security

We have put in place measures to protect the security of your information.

Our third-party service providers will process your personal information on our instructions and they are required to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to access your personal information. They will process your personal information on our instructions and they are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

However, you should be aware that the transmission of information and data is never completely secure and there is a measure of risk associated with the use of any online service.

Data retention

How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Rights of access, correction, erasure, and restriction

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please let us know via the “contact us” section of our website if your personal information changes.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us via the “contact us” section of our website.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us via the “contact us” section of our website. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

The withdrawal of your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Use of cookies

We use cookies and similar tracking technologies to track the activity on our website and we hold certain information collected via cookies.

A cookie is a small file of letters and numbers that we store on your smartphone or tablet if you agree. Cookies contain information that is transferred to your smartphone or tablet’s memory storage.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other sites

Our website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

You should review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this privacy notice, please contact us via the “contact us” section of our website.